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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Post Implementation Review (PIR) Advanced Template

A Post Implementation Review (PIR) is the process of capturing, preserving and utilising the knowledge learned throughout a service change or project, in order to assess the success of the outcomes and provide an input for future, similar changes. By documenting the knowledge shortly after the change whilst memories are still fresh, stakeholders can help to ensure that lessons-learned are not forgotten and that any mistakes are not repeated in the future. This document provides a high-level ...More >>

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