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74% of organisations make a knowledge base available to end users Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: People Management , Process Management , Strategy Management
Sub-Category: Communication , Communication , Design & Development , Planning – Strategic, Tactical & Operational
Reporting
Telephone Call Quality Monitoring Check Sheet , Technical Analyst Job Description Sample , Support Centre Self Assessment Tool , Steps to Successful ITSM Process Adoption , Service Desk Team Lead Job Description Sample
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