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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Service Desk Manager Job Description Sample

Welcome to HDAA’s Job Description Templates. The Job Description Template series will consist of a number of job descriptions developed and fine-tuned by HDAA over a period of time to specifically address roles within the Service and Support Industry. Examples of roles covered in this series are Service Desk Analyst, Service Desk Team Leader and Technical Analyst. The templates are very comprehensive and designed so that you can retain information suited to your organisation and cul...More >>

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