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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Steps to Successful ITSM Process Adoption

This document outlines the steps required to successfully implement ITIL process.  The document is an excellent reference prior to downloading the process, policy and procedural templates listed below. Download   Once you have read this document you will have a better understanding and capability to use the following HDAA ITIL Templates: Incident and Request Management; Problem Management; Change Management; Service Level Management; & Service Asset a...More >>

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