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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDI conducts comprehensive annual research on almost every aspect of the service desk, from hiring, staffing, and salaries to metrics, frameworks, and technologies. This webina...
From the impact of automation to the rise of self-service, the service desk is changing as fast as customer expectations.
Join ITSM professionals as they di...
Does your problem management practice resemble a disorganised filing cabinet, with a mess of potential problems, mixed in with complicated incident and some ser...
With continued automation of routine tasks, decline of the break fix model, and eradication of technical debt, what will a future service desk look like? Is the...
An overview of best practices in Service and Support Performance Measurement. HEAR how the industry's top performing Service and Support organizations track...
If we didn’t have IT service management, we’d be in a right mess. But how do you identify and articulate the benefits of ITSM in terms that business...
HDI conducts extensive research throughout the year. In this webinar, we will review our 2019 research to date, examine what it means for the industry, and suggest areas that l...
In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will:
HEAR how the industry's top per...
We all know that remote support is a critical piece of the support ecosystem. Keeping tools simple and easy to use, both individually and as a whole suite, is a key component t...
Articles, headlines, blogs, and presentations about AI are everywhere, most being either apocalyptic (we’ll all lose our jobs) or utopian (we won’t have to work) ab...
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