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Problem Management - it’s not the bottom drawer of your filing cabinet

Thu 18 Jul 2019

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   Does your problem management practice resemble a disorganised filing cabinet, with a mess of potential problems, mixed in with complicated incident and some service improvement suggestions thrown in for good measure? Don’t worry, you are not alone, and with some good assessment and planning activities, a helping of patience and an analytical mindset you can work your way out of what seems like a dire situation. Problem management is an ITSM practice that has the pote...More >>

 


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