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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Service Desk Best Practices

In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will: 

HEAR how the industry's top performing Service Desks achieve world-class status. 

LEARN key strategies for enhancing your Service Desk performance. 

APPLY Best Practices from your peers in the industry. 

This talk will explore these questions and more.

 

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to view this webinar. Fortunately, BrightTalk account registration is free.


 

 

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