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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

10 Simple Rules for Buying a Help Desk System

Whether you are buying for the first time or just replacing your current system, this whitepaper aims to provide concrete advice on buying and implementing a helpdesk system. Below we have condensed the information down and focused on what really matters, and equally important on what to avoid, so that you can confidently select and roll out a system that will meet your needs today, as well as offer you vital flexibility for tomorrow. This White Paper provides you with 10 simple rules and the...More >>

 


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