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Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI - Meaningful Metrics

This is a research report of two halves: the first is a state of nation survey, which offers a view of metrics right here and now. What metrics are important to Service Desks? How are they using metrics in their everyday Service Desk life? Who are they sharing metrics information with and why? It also looks to the future: what should we be looking at now to ensure we stay relevant and meaningful in the years and decades to come? Which business related metrics are offering fresh insights and ...More >>


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