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make a knowledge base
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Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Earlier this year, HDI conducted research on knowledge management. One of the big questions we asked was whether organizations that have a knowledge management program fee...
Editor’s note: This article was adapted from a discussion on HDIConnect and has been updated and edited for clarity.
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In part 1 of my series on ITIL® 4, we discussed the changes in the language of ITIL—a language that we’ve all gotten used to over the last decade or more. ...
HDI research shows that nearly three-quarters of organizations have some form of user-facing knowledge as part of their knowledge management program, but there are continuing issue...
Do you think that DevOps and ITIL® are BFFs? Or are you or your organization under the impression that DevOps and ITIL are mortal enemies, incompatible, or somehow mutually...
It’s no secret that ITIL® 4 (no “v”) is out. The Foundation book is publicly available from AXELOS and elsewhere.
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This post is part of a 4-part series by Adam Krob and Bill Stockton. See Part 1, Part 2, and Part 3.
In Alice in Wonderland, Alice has a specific end in mind. In the end, all sh...
This post is part 2 of a four-part series by Adam Krob and Bill Stockton. See Adam Krob’s Part 1 and Part 3. The content assumes a modicum of familiarity with ITIL® and t...
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