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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
“It ought to be remembered that there is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the intr...
For an increasing number of organizations, business is not only happening when employees are in defined workspaces but also when employees are on the move. Today’s organizati...
You have a successful support organization. Your contact center receives a high volume of calls each month. You’ve considered, tested, and/or offered other instant communicat...
Support organizations are evolving. Taking note of the core competencies of help desks and service desks, they’ve asked themselves how they can apply those skills and tools t...
The first race of the 2014 Formula One season, in Melbourne, Australia, marked the debut of a new hybrid engine. This revolutionary engine uses an advanced energy capture technol...
The human race has used a variety of communication mediums over its long history. Stone, metal, clay, wax, and paper: all have been used to capture and disseminate information. For...
First, let’s define disk imaging. Disk imaging produces a sector-by-sector copy of the original disk, keeping all the data intact. Backups often concentrate solely on user da...
Microsoft Office 365 (O365) is a robust online system that, among other things, provides access to email and calendar services and gives end users the ability to synchronize data o...
As the business grows, support must evolve to keep up with that growth. While it may seem like just yesterday we were all rolling out dedicated incident management systems,...
For a long time, the average lifecycle for support center software—including both simpler ticket management tools and more sophisticated IT service management systems...
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