1300 130 447
make a knowledge base
available to end users
Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Okay, everyone, let’s have some fun. Grab a pen and paper and make a list of your top five most annoying, most cringe-worthy experiences. I’ll wait.
It’s 3 a.m., and the network administrator has just received a text alert on his mobile phone, notifying him that the connection to an building access system has been lost. S...
If your service desk already has a great set of processes in place, good news: with just a little effort, you can reuse many of those same processes to optimize and improve your kn...
There's no absolutes about how to provide the 'right' greeting on an IT Service Desk, but providing the 'message' the customer hears is friendly, up-beat, solution-focused and natu...
How would you react if you find yourself in the middle of a disaster?
For example, imagine you’re at work and your boss tells you to go home because there is a hurricane co...
Effective communication cuts through cynicism and makes it safe for others to listen, understand, and take appropriate action.
It allows a lot of information to be shared in a ve...
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