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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Financial Management

Benefits of KCS...

by Consortium for Service Innovation  Thu 01 September 2016

  KCS Benefits KCS allows the support organization to resolve five to ten times more customer issues at the same or lower cost as well as identifying opportunities to im...

HDI Tool - Knowledge Management ROI Calculator...

by HDI  Thu 01 September 2016

HDI Excel spreadsheet tool that has evolved over time to help justify the adoption of knowledge management and self-service within the support function. Can be used to help justify...

HDI Tool - Knowledge Base ROI Model Calculator...

by HDI  Thu 01 September 2016

This HDI developed spreadsheet allows you to calculate the return on investment (ROI) of acquiring or building a knowledge base. It is a very useful tool when writing a business...

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