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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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In part 1 of my series on ITIL® 4, we discussed the changes in the language of ITIL—a language that we’ve all gotten used to over the last decade or more. ...
Do you think that DevOps and ITIL® are BFFs? Or are you or your organization under the impression that DevOps and ITIL are mortal enemies, incompatible, or somehow mutually...
It’s no secret that ITIL® 4 (no “v”) is out. The Foundation book is publicly available from AXELOS and elsewhere.
Opinions about ITIL t...
ITIL, the best practice framework formerly known as the IT Infrastructure Library, has played a big role in the evolution of corporate IT. Love it or hate it, it’s hard to di...
Economic realities are driving organizations to consider new options for service delivery that can help them operate cost-effectively while still driving service excellence. As the...
Ladies and gentlemen, we have a priority 1 incident! Commissioner Gordon fires up the Bat-Signal and the big guy with the cape and the utility belt sweeps in to restore Gotham City...
Damage control (n.): Minimizing negative impact when something bad happens.
When I ask my clients about their problem management processes, I often get a curious response: &ldq...
As IT professionals, we love new technologies. There’s nothing like getting a brand-new computer to replace an old, worn-out, used-and-abused device. At first glance, the new...
ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it. Now in its 25th year, it...
Every organization has a stake in improving the services listed in their respective service catalogs. The reasons for undertaking improvement exercises on a regular basis are many ...
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