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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Governance & Risk Management

Lockdown: BYOD and Mobile Device Security...

by HDI Support World Magazine  Tue 01 July 2014

For an increasing number of organizations, business is not only happening when employees are in defined workspaces but also when employees are on the move. Today’s organizati...

Compliance vs. Security: Building a Sustainable Information Security M...

by HDI Support World Magazine  Tue 01 July 2014

Cybersecurity and the numerous regulatory frameworks that have been introduced to ensure the security of critical infrastructure through compliance have become overly burdensome fo...

Weaving a Secure Web: Security Collaboration in Practice...

by HDI Support World Magazine  Tue 01 July 2014

Just looking at the group of people in this conversation, it’s pretty evident that the security practice at Tampa Electric Company is a collaborative effort. From the board r...

Security and Facilities Control: Support Considerations...

by HDI Support World Magazine  Tue 01 July 2014

It’s 3 a.m., and the network administrator has just received a text alert on his mobile phone, notifying him that the connection to an building access system has been lost. S...

A Holistic Approach to Cybersecurity: Protect Your Reputation and Your...

by HDI Support World Magazine  Tue 01 July 2014

Imagine for a moment that you’re a contestant on Jeopardy!. The category is “Cybersecurity,” and the answer is “$3 trillion dollars.” What’s the...

Tech Trends: Security and Access Management...

by HDI Support World Magazine  Tue 01 July 2014

The state of security in 2014 can be summed up in four words: We are falling behind. External breaches are occurring more frequently and becoming more complex, and internal threats...

"Houston, We Have a Problem": The Service Center War Room...

by HDI Support World Magazine  Thu 01 May 2014

The phrase “Houston, we have a problem” became part of our cultural lexicon in April 1970. The Apollo 13 mission was en route to the Moon when an oxygen tank exploded. ...

BYOA: The New Frontier for IT Departments...

by HDI Support World Magazine  Wed 01 January 2014

Remember the days when the IT department simply handed out computers and phones and told you what you could put on them? Then came BYOD, and now knowledge workers are adopting the ...

Tech Trends: Disk Imaging...

by HDI Support World Magazine  Fri 01 November 2013

First, let’s define disk imaging. Disk imaging produces a sector-by-sector copy of the original disk, keeping all the data intact. Backups often concentrate solely on user da...

Five Issues You Can't Afford to Ignore in 2014...

by HDI Support World Magazine  Fri 01 November 2013

Mobile devices and mobile apps, the hybrid cloud and the personal cloud, Big Data, the Internet of Everything and software-defined anything, web-scale IT, smart machines and 3-D pr...

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