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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
For an increasing number of organizations, business is not only happening when employees are in defined workspaces but also when employees are on the move. Today’s organizati...
First, let’s define disk imaging. Disk imaging produces a sector-by-sector copy of the original disk, keeping all the data intact. Backups often concentrate solely on user da...
Achtung! Your end-users have grave misperceptions about bring your own device (BYOD). In a recent survey of 2,243 enterprise workers, there was a resounding chorus of concerns that...
When it comes to collaboration, there is no shortage of tools on the market these days. From instant messaging to file sharing, here are a couple of ways technology is changing the...
In 2008, Citrix launched a BYOD (“bring your own device”) program for its worldwide employee base.
Already a leading provider of virtualization, networking, collabora...
My staff and leadership team have been thrilled with the results of the iPod deployment.
We’ve increased our productivity, as well as our communications with our customers....
Mobile device support and the consumerization of IT were hot topics last year, and it does not look like that will be changing anytime soon.
Today’s workforce is more geogr...
November / December 2011 Technical Support in a Virtual World Transforming the “Helpless Desk” Into a Service Desk The proliferation of mobile devices, increasing socia...
Call it the cloud. Call it converged infrastructure. Call it hybrid delivery, or whatever the marketers come up with next. The fact is, the world of IT has changed. It’s th...
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