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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Process Automation & Interfaces

Lockdown: BYOD and Mobile Device Security...

by HDI Support World Magazine  Tue 01 July 2014

For an increasing number of organizations, business is not only happening when employees are in defined workspaces but also when employees are on the move. Today’s organizati...

Tech Trends: Disk Imaging...

by HDI Support World Magazine  Fri 01 November 2013

First, let’s define disk imaging. Disk imaging produces a sector-by-sector copy of the original disk, keeping all the data intact. Backups often concentrate solely on user da...

BYOD Beware! [INFOGRAPHIC]...

by HDI  Wed 26 September 2012

Achtung! Your end-users have grave misperceptions about bring your own device (BYOD). In a recent survey of 2,243 enterprise workers, there was a resounding chorus of concerns that...

Tech Trend: Collaboration Is the New [Insert Shiny Object] ...

by HDI  Tue 01 May 2012

When it comes to collaboration, there is no shortage of tools on the market these days. From instant messaging to file sharing, here are a couple of ways technology is changing the...

Embracing the Consumerization of IT ...

by HDI  Tue 01 May 2012

In 2008, Citrix launched a BYOD (“bring your own device”) program for its worldwide employee base. Already a leading provider of virtualization, networking, collabora...

Rock-and-Roll Service Delivery: Using the Power of Wi-Fi to Save Your ...

by HDI  Tue 01 May 2012

My staff and leadership team have been thrilled with the results of the iPod deployment. We’ve increased our productivity, as well as our communications with our customers....

Tech Trends: Mobile Device Support...

by ITSM Antipodean Podcasts  Sun 01 January 2012

Mobile device support and the consumerization of IT were hot topics last year, and it does not look like that will be changing anytime soon. Today’s workforce is more geogr...

Technical Support in a Virtual World...

by HDI  Tue 01 November 2011

November / December 2011 Technical Support in a Virtual World Transforming the “Helpless Desk” Into a Service Desk The proliferation of mobile devices, increasing socia...

The Keys to Success in the "New IT"...

by HDI Support World Magazine  Sat 01 October 2011

Call it the cloud. Call it converged infrastructure. Call it hybrid delivery, or whatever the marketers come up with next. The fact is, the world of IT has changed. It’s th...

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