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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Tool Selection

O365 + 92% FCR = Supporting Office 365 at the University of New Mexico...

by HDI Support World Magazine  Fri 01 November 2013

Microsoft Office 365 (O365) is a robust online system that, among other things, provides access to email and calendar services and gives end users the ability to synchronize data o...

When It's Time for a New Service Desk Solution...

by HDI Support World Magazine  Sun 01 September 2013

As the business grows, support must evolve to keep up with that growth. While it may seem like just yesterday we were all rolling out dedicated incident management systems,...

Tech Trends: The Evolution of Support Center Software...

by HDI Support World Magazine  Mon 01 July 2013

For a long time, the average lifecycle for support center software—including both simpler ticket management tools and more sophisticated IT service management systems...

Tech Trends: Monitoring Tools...

by HDI Support World Magazine  Wed 01 May 2013

With all of the changes and innovations happening in the technical service and support industry, it can be difficult to stay ahead of potential issues, problems, and challeng...

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