1300 130 447

Blog Email Google+
 
Price Guide

74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Service Definition & SLA

Service and Support as a Business: KPIs That Paint the Big Picture...

by HDI Support World Magazine  Thu 01 May 2014

Most IT professionals are familiar with the operational metrics of technical service and support: cost per ticket, first contact resolution rate, mean time to resolve—all are...

Ask the Expert...

by HDI Support World Magazine  Thu 01 May 2014

Support organizations are evolving. Taking note of the core competencies of help desks and service desks, they’ve asked themselves how they can apply those skills and tools t...

Five Issues You Can't Afford to Ignore in 2014...

by HDI Support World Magazine  Fri 01 November 2013

Mobile devices and mobile apps, the hybrid cloud and the personal cloud, Big Data, the Internet of Everything and software-defined anything, web-scale IT, smart machines and 3-D pr...

Taste Everything: What MasterChef Can Teach IT Leaders...

by HDI  Fri 03 May 2013

It's almost that time again.  When the interests of me, my wife and my son all magically align in television bliss! The show is called MasterChef - and if you haven't see...

Some Things Never Change...

by HDI  Wed 06 March 2013

Despite the improvements in technology over the last ten years we have research that shows the things that make a poor IT service experience never change. So, instead of providin...

First<<1>>Last