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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Mobility

How to Get Your Support Team Obsessed with Service...

by HDI Support World Magazine  Mon 01 May 2017

When the phone system went down at Rackspace, a few support analysts immediately sprang into action and tweeted their personal phone numbers. These support analysts spent the next ...

5 Steps to Lowering Mobile Support Costs...

by HDI Support World Magazine  Sat 01 March 2014

Hardly a week goes by without another big story in the world of mobility. From new Apple and Samsung product releases to Microsoft’s purchase of Nokia to BlackBerry’s l...

Mobile Devices and BYOD: Preparing to Support Emerging Technologies...

Sat 01 March 2014

It’s no secret that IT service and support professionals are facing a paradigm shift in customer support. While there is some angst about the how changing technologies will a...

BYOA: The New Frontier for IT Departments...

by HDI Support World Magazine  Wed 01 January 2014

Remember the days when the IT department simply handed out computers and phones and told you what you could put on them? Then came BYOD, and now knowledge workers are adopting the ...

The Mobile Customer Service Marathon...

by HDI Support World Magazine  Wed 01 January 2014

Do you have a mobile customer service strategy? Do you know what your customers expect from mobile customer service? Is the contact center even involved in your organization’...

Can You Hear Me Now?: Being a Technical Service and Support Profession...

by HDI Support World Magazine  Wed 01 January 2014

The technical service and support landscape is a highly dynamic and oftentimes highly reactive space. Just as all professional fields evolve, adapting to new realities, new expecta...

Managing the Service Desk in a Data-Driven, Mobile World...

by HDI Support World Magazine  Wed 01 January 2014

One of the first things you probably did when you woke up this morning was check your email on your smartphone or tablet. Whether you read your emails and confirmed your appointm...

From Phones to Phablets: Providing Support in a Mobile World...

by HDI Support World Magazine  Wed 01 January 2014

I am the Cherwell service desk’s worst nightmare. There, I said it (and they’d tell you so, too). Why? Because I’m in love with technology, but I’m a minima...

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