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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Automated Password Reset

Member Request Outcome - Self Service AD Password Reset...

by Gartner  Thu 01 March 2012

More organisations are looking at deflecting this workload to self-service channels to reduce the negative impact on customer productivity and increase service desk capability. But...

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