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make a knowledge base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
The growing trend toward BYOD will continue to pose challenges for allocating service desk resources more creatively and accommodating users’ needs. For any service desk mana...
The introduction of a bring-your-own-device (BYOD) program can potentially sully the IT service management processes you have in place.
Highly functional personal devices are incr...
November / December 2011 Technical Support in a Virtual World Transforming the “Helpless Desk” Into a Service Desk The proliferation of mobile devices, increasing socia...
Today, IT managers and corporate management aren’t just focused on big data, despite its overwhelming media coverage.
In fact, when we discuss data security concerns with I...
Mixing social media and on-the-job duties can be a win-win. Or not.
Meet your newest management headache: the co-branded employee.
A growing number of professionals are using soc...
In 2008, Citrix launched a BYOD (“bring your own device”) program for its worldwide employee base.
Already a leading provider of virtualization, networking, collabora...
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