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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Tag - CMDB

The Role of the Service Desk in Configuration Management...

by HDI  Sat 01 October 2005

In The Role of the Service Desk in Configuration Management, Robert Last, HDI's Content Manager and Expert, offers a brief glimpse into how one ITIL process - Configuration Manag...

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