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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Tag - COBIT

Adopting and Adapting ITSM Best Practices at IKO Industries...

by HDI Support World Magazine  Thu 22 August 2019

Welcome to this series of articles that follows the ongoing implementation of ITSM best practices at IKO. I am the Global ITSM Process Manager at IKO and am responsible for the ITS...

Focus on Frameworks and Methodologies: They Are Not Mutually Exclusive...

by HDI Support World Magazine  Tue 01 November 2016

In search of the magic wand. Adopting a new framework or methodology requires study, planning, strategizing, and healthy doses of organizational change management for the support c...

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