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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Communication

How to Increase User Adoption of Collaborative Tools...

by HDI  Mon 04 February 2013

Enterprise social collaboration has become a business imperative, driven in large part by the role social media has played in changing how we communicate in our everyday lives. How...

Collective Competence: How Do You Capitalize on Your Team's Knowledge?...

by HDI  Sun 01 January 2012

We know that one individual is not as smart we all are collectively. However, even knowing that, leaders often have difficulty capitalizing on the collective intelligence of thei...

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