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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Customer Interface

Member Request Outcome - Online Chat as a Customer Support Channel...

by HDI  Fri 01 July 2011

Online Chat started as an important tool for 24/7 e-commerce websites and has been utilised as an internal ICT team communication tool. It has begun to expand to meet the increasin...

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