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make a knowledge base
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Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Communicate the Risks to End Users
Let’s face it, everywhere we turn, we are being inundated with attempts from cyber criminals to hack our identities and even more so, ou...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations...
Optum is a division of UnitedHealth Group, Inc., located in Eden Prairie, Minnesota. It is one of two major UnitedHealth Group businesses. UnitedHealthcare is focused on health ben...
If you’ve been in the technology support industry for a while, you’ve seen a lot of change. Technologies come and go, new ideas spark trends in how we do things and som...
You have spoken! The votes have been tallied, and the results are in for the Top 25 Thought Leaders in Technical Support and Service Management for 2017.
The winners are people ...
There’s a term floating around the development world that the service desk can adopt. It’s called microservices. In the application context, think about it like a large...
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