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of organisations have a knowledge management program in place.
Source - The State of User-Facing
Knowledge and Knowledge
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Service management has been so valuable to our IT organizations that we have seen a desire to start sharing those practices out to the entire enterprise. Enterprise Service Managem...
The world is moving on and cell phones are our new computers. As business apps continue to grow, more and more tasks are performed on the go using cell phones. Cell phones change t...
It’s a new year. It’s a new decade. It’s a new industry. When people change, as our end users have, we have to evolve as well. This wave of change hit the consume...
On the closing morning of the 2019 Service Management World conference in Orlando, I was privileged to share the main stage with Julie Mohr and John Custy to answer the question, &...
Let’s face it, organizations often struggle with knowledge management. They often hold on to debunked knowledge management myths. Although I found many of these myths online,...
With 2019 at an end, it’s time to reflect on the progress made in the past year and get ready for what’s coming next. I’ll run through the final items to check of...
Support is often the forgotten partner in any DevOps initiative. Where we have come a long way in making sure development partners well with operations to get new releases up and r...
As humans, we tend to love our status quo: we like knowing what we need to do, how to do it, and when it needs to be done. So, it’s not surprising that when we discover our p...
One Saturday afternoon a long time ago I was leading a family karate class made up of about 80% kids. I’ve been involved in martial arts for almost 25 years, and this day I w...
noun | computing
Extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human...
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