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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Regional Support

The State of Technology and Operations in 2019...

by HDI  Tue 05 November 2019

The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better understand the workings and state of the industry as a whole,...

The State of Ticket Management and Metrics in 2019...

by HDI  Fri 01 November 2019

The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better understand the workings and state of the industry as a whole,...

The State of Staffing, Training and Compensation in 2019...

by HDI  Mon 01 July 2019

2019  HDI Practices & Salary Report, Part 1 The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better under...

2018 HDI Practices & Salary Report, Part 2: Ticket Management and Metr...

by HDI  Wed 01 August 2018

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on...

2018 HDI Practices & Salary Report, Part 3: Technology and Operations ...

by HDI  Mon 17 September 2018

Based on responses of more than 300 of your peers, part three in this year’s Practices & Salary Report series is full of insights, surprises, and current trends d...

2018 HDI Practices & Salary Report, Part 1: Staffing and Salary Editio...

by HDI  Tue 08 May 2018

2018 HDI Practices & Salary Report, Part 1 That’s right! The most coveted member’s only resource is now available! Based on responses from 488 of your pee...

PEEK VIEW - 2017 Technical Support Practices & Salary Report...

by HDI  Thu 07 December 2017

Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report. Take a p...

2017 HDI Technical Support Practices & Salary Report...

by HDI  Thu 07 December 2017

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on ...

PEEK VIEW - Technical Support Practices & Salary Report 2016...

by HDI  Wed 30 November 2016

Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report. Take a p...

2016 HDI Technical Support Practices & Salary Report...

by HDI  Mon 12 December 2016

The annual HDI Technical Support Practices & Salary Report is the definitive resource for technical support leaders. It provides current, valuable information collected f...

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