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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - SD

Transformation and the Road Less Travelled...

by HDI  Fri 01 July 2011

One of the most difficult aspects of service transformation is presenting it in a way that resonates with operations and the engineering and architecture Download  ...

Service Innovation: A Creative Approach to Service Delivery...

by HDI  Thu 01 September 2011

Most businesses claim to use their customer service organizations as key differentiators in creating competitive advantage in the marketplace, but this claim does not withstand c...

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