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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Statistics

2019 HDI Practices & Salary Report, Part 1: Staffing, Training and Com...

by HDI  Mon 01 July 2019

2019  HDI Practices & Salary Report, Part 1   The HDI Practices & Salary Series is a tool used by technical support and service management leaders to bett...

HDAA Support Industry Quick Statistics 2018...

by HDI  Fri 30 November 2018

This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...

2018 HDI Practices & Salary Report, Part 2: Ticket Management and Metr...

by HDI  Wed 01 August 2018

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on...

2018 HDI Practices & Salary Report, Part 3: Technology and Operations ...

by HDI  Mon 17 September 2018

Based on responses of more than 300 of your peers, part three in this year’s Practices & Salary Report series is full of insights, surprises, and current trends d...

2018 HDI Practices & Salary Report, Part 1: Staffing and Salary Editio...

by HDI  Tue 08 May 2018

2018 HDI Practices & Salary Report, Part 1 That’s right! The most coveted member’s only resource is now available! Based on responses from 488 of your pee...

HDAA Support Industry Quick Statistics 2017...

by HDI  Mon 08 January 2018

This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...

PEEK VIEW - 2017 Technical Support Practices & Salary Report...

by HDI  Thu 07 December 2017

Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report. Take a p...

2017 HDI Technical Support Practices & Salary Report...

by HDI  Thu 07 December 2017

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on ...

PEEK VIEW - Technical Support Practices & Salary Report 2016...

by HDI  Wed 30 November 2016

Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report. Take a p...

HDAA Support Industry Quick Statistics 2016...

by HDI  Mon 05 December 2016

This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a quick reference point for our members in the past and has ...

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