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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Tag - Stats

HDI Support Center Practices & Salary Report 2014...

by HDI  Fri 14 November 2014

The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical inf...

HDI Support Center Practices & Salary Report 2013...

by HDI  Mon 14 October 2013

The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical inf...

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