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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management ...
The help desk solutions available in today’s marketplace differ markedly from those of even a few years ago, however. Among the most dramatic technology shifts is where the h...
Whether you are buying for the first time or just replacing your current system, this whitepaper aims to provide concrete advice on buying and implementing a helpdesk system.
With hundreds of help desk software packages available, how do you choose the right one for your company? How do you build your requirements? Where do you start? This paper will he...
Today’s businesses often include branch employees, teleworkers and on-the-go workforces that communicate using a variety of mobile devices.
This paper explores the challeng...
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