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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Tool Selection

Specific ITSM Tool use for Non-IT Business Units...

by HDAA  Tue 20 August 2013

There is a movement within the industry to make the most of their ITSM tool investment and the focus on integrating IT and other business unit workflows. Request   ...

Broadcast Messaging...

by HDAA  Wed 24 April 2013

Communication is a key facet and responsibility of Support Centres. As the Single Point of Contact, keeping customers informed of what is happening in IT and how it is affecting th...

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