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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Workforce Planning

The Staffing Pipeline in the Support Center...

by HDI  Thu 01 September 2011

A support center has two principle assets: a robust, well-managed knowledge base and talented people. Support centers typically invest significant time and effort into training a...

Winning the War for Talent...

by HDI  Mon 05 March 2012

Any hiring manager who has tried to recruit help desk or technical support professionals in recent months knows the demand for top talent is high. One major reason is that many o...