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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Tag - change management

The Recipe for Implementing a Great Change Management Process...

by HDI Support World Magazine  Wed 28 August 2019

Change is the inevitable and always to be expected, but for some reason it’s the very thing that scares people the most. Two of my favorite mantras are “Change is in th...

Lessons Learned in a Change Management Implementation...

by HDI Support World Magazine  Wed 24 July 2019

In 2017, Georgia Tech adopted and implemented ITSM change management. Our goal, like so many other organizations, was to standardize methods and procedures, promptly handl...

Managing the Changes Deployed by Your Cloud Vendor...

by HDI Support World Magazine  Wed 27 February 2019

Yikes! My Cloud host service made a change; now my services aren’t working anymore! Let’s say you have outsourced at least some of the services you provide to your...

Modernize Change Management...

by HDI Support World Magazine  Tue 20 November 2018

Change management is a critical component of keeping systems and applications stable in the face of continual business change and ensuring people are aware of changes being deploye...

How to Replace an Aging Ticketing System...

by HDI Support World Magazine  Wed 17 October 2018

Follow These Steps to Avoid Problems and Ensure Success So, you are looking to replace your aging ticketing system. I have been the project lead to replace such a system and hav...

Transformation Agility...

by HDI Support World Magazine  Wed 20 June 2018

Create experiences with leadership, design groups, and stakeholders Technology is moving so fast it outpaces a company’s ability to adopt and utilize it, especially using ...

An Evolution in Change Management...

by HDI Support World Magazine  Thu 31 August 2017

Learn how one support organization used incremental modifications to get stakeholders on board with their change management process In an industry predicated on evolution and c...

New Technology Does Not Always Equal Success...

by HDI Support World Magazine  Wed 22 November 2017

A lesson in organizational change management A business acquaintance was sharing his enthusiasm after purchasing new technology for their company. I listened intently as he...

How to Do Change Management Right: The Process...

by HDI Support World Magazine  Thu 24 August 2017

ITIL® references four Ps related to its framework: People, Process, Products, and Partners. These Ps represent a relationship between entities that work together to deliver the...

Focus on Frameworks and Methodologies: They Are Not Mutually Exclusive...

by HDI Support World Magazine  Tue 01 November 2016

In search of the magic wand. Adopting a new framework or methodology requires study, planning, strategizing, and healthy doses of organizational change management for the support c...

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