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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Change is the inevitable and always to be expected, but for some reason it’s the very thing that scares people the most. Two of my favorite mantras are “Change is in th...
In 2017, Georgia Tech adopted and implemented ITSM change management. Our goal, like so many other organizations, was to standardize methods and procedures, promptly handl...
Yikes! My Cloud host service made a change; now my services aren’t working anymore!
Let’s say you have outsourced at least some of the services you provide to your...
Change management is a critical component of keeping systems and applications stable in the face of continual business change and ensuring people are aware of changes being deploye...
Follow These Steps to Avoid Problems and Ensure Success
So, you are looking to replace your aging ticketing system. I have been the project lead to replace such a system and hav...
Create experiences with leadership, design groups, and stakeholders
Technology is moving so fast it outpaces a company’s ability to adopt and utilize it, especially using ...
Learn how one support organization used incremental modifications to get stakeholders on board with their change management process
In an industry predicated on evolution and c...
A lesson in organizational change management
A business acquaintance was sharing his enthusiasm after purchasing new technology for their company. I listened intently as he...
ITIL® references four Ps related to its framework: People, Process, Products, and Partners. These Ps represent a relationship between entities that work together to deliver the...
In search of the magic wand. Adopting a new framework or methodology requires study, planning, strategizing, and healthy doses of organizational change management for the support c...
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