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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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How to Select Help Desk Software...

by HDI  Fri 29 June 2012

With hundreds of help desk software packages available, how do you choose the right one for your company? How do you build your requirements? Where do you start? This paper will he...

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