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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Tag - leadership

Live the Dream: Create a Team Vision and Put It into Action...

by HDI Support World Magazine  Tue 29 October 2019

This is the second article in my series that explores how managers at every level can use strategic thinking techniques to increase their team’s effectiveness and their impac...

The Importance of Performance Reviews for Your Team...

by HDI Support World Magazine  Fri 04 October 2019

If your organization does formal annual reviews it is a good idea to have periodic check-ins with your team throughout the year. This gives both you and your team a chance to make ...

Find Your Team’s True North and Move in ONE Direction, Together...

by HDI Support World Magazine  Tue 17 September 2019

So far, in this series on transforming teams, I’ve discussed: The foundation of the team and the importance of trust and respect The need for teams to possess harmo...

Exercise Conflict to Gain Commitment...

by HDI Support World Magazine  Thu 30 May 2019

In my last article, I talked about the first of five interpersonal attributes that enable successful teams to efficiently reach their goals, the need for every successful team memb...

Be the Dream Manager: Build Stretch and Personal Goals with Your Peopl...

by HDI Support World Magazine  Thu 05 September 2019

As a Business Associate with HDI, I am sent all over the globe to remote or busy places to deliver certification training or to consult with service desks. One of my most memorable...

Strategy—The Key Leadership Tool for EVERY Manager...

by HDI Support World Magazine  Fri 06 September 2019

Strategy can be a practical tool that unlocks better team performance and personal career growth. Managers at every level use strategy to impact their organizations positively and ...

Knowledge and Your Team...

by HDI Support World Magazine  Tue 20 August 2019

There is a lot of talk out there about knowledge management because it is important. But what exactly is knowledge management? According to Enterprise Knowledge, “Knowledge M...

Visualize, Commit, and Focus: The Power Behind Having a Passion for Yo...

by HDI Support World Magazine  Thu 25 July 2019

  In previous articles, I focused on the core foundation of effective teams, harmonizing skills, and having conflict around ideas. You see how each of these articl...

Working Together: Building an Autonomous Team of Leaders...

by HDI Support World Magazine  Tue 18 June 2019

I love what I do, I love my coworkers, and I love where I work. I believe these three things are the key ingredients to employee engagement that positively impact business succ...

Recognizing a Diamond in the Rough: Coaching for Success...

by HDI Support World Magazine  Wed 26 June 2019

What is a diamond in the rough?  By definition, a diamond in the rough is merely a clump of carbon that, given the right circumstances, is able to develop into a high-quali...

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