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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
I love what I do, I love my coworkers, and I love where I work. I believe these three things are the key ingredients to employee engagement that positively impact business succ...
What is a diamond in the rough?
By definition, a diamond in the rough is merely a clump of carbon that, given the right circumstances, is able to develop into a high-quali...
Most of us have metrics we use to measure how well we are doing in our professional roles. Many of us in the IT field even have Service Level Agreements (SLAs) that we keep with ou...
The recipe for great IT services has always been a combination of people, processes, and technology. With the increased focus on the customer experience and employee engagement, ha...
In my pursuit to help my employees improve their career satisfaction, I came across something called one-on-one meetings. I know this is nothing new to most nor a revolutionary con...
Imagine that you are in a large room full of brilliant executive leaders. Everyone is waiting with anticipation to receive an inspiring message from a renowned organizational psych...
We are in an interesting time in the world of service and support, where digital transformation (and AI, particular) is rising at the same time a focus is being placed on transform...
When I was in second grade, my father frequently told me, “You can’t put the roof on a house until the foundation is complete.” While I understood the physical co...
Strategic Interaction in Relationships
I am not a gamer! There’s no pride or shame in that statement. I simply have a different lifestyle.
But, every time I take my ne...
What I have come to learn in my career as a leader is there are several categories of employees when it comes to performance management. Of course, each category can have one to ma...
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