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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Tag - podcast

Single Point of Contact: Barclay Rae...

by HDI  Thu 17 October 2019

HDI’s SPOCcast is your single point of contact podcast for service management and support insights. For Episode 20, I interviewed Barclay Rae, one of HDI’s Top 25 Thoug...

Single Point of Contact: Donna Knapp...

by HDI  Wed 22 May 2019

An interview with Donna Knapp about DevOps, ITSM, ITIL, organizational change, and more. HDI’s SPOCcast is your single point of contact podcast for service management and ...

Single Point of Contact: Doug Tedder...

by HDI  Thu 21 March 2019

In this podcast Roy Atkinson interviewes Doug Tedder, consultant and trainer, via Skype about Enterprise Service Management, the VeriSM™ approach, the value of training, and ...

Single Point of Contact: Stephen Mann...

by HDI  Tue 12 February 2019

Roy Atkinson and Stephen Mann discuss why implementing new technologies seems difficult, what to consider when looking for tools capable of Enterprise Service Management, and much ...

Single Point of Contact: Jim Bolton...

by HDI  Tue 23 October 2018

An interview with Jim Bolton discussing how problem management can help businesses and organizations find causes for and permanently fix what’s going wrong in the IT realm. ...

Reflections, Forecast and Farewell...

by ITSM Antipodean Podcasts  Thu 12 December 2013

For 2 years 9 months 8 days the ITSM Antipodean crew has been entertaining us with their thoughts, insights and experience all on a voluntary basis.  HDAA is tha...

LIVE from the itSMFA LeadIT 2012 Conference...

by ITSM Antipodean Podcasts  Tue 21 August 2012

Once again, the intrepid antipodeans dig the dirt & discover gold at the 15th Annual Conference. What happens when the bottom of the world chat about IT Service Management. ...

Prognostication for Tomorrow...

by ITSM Antipodean Podcasts  Wed 21 December 2011

A review with the team on ITSM 2011! THE FESTIVE ROUND-UP Show Notes The Team Reflect on 2011 & Look Forward to 2012 Month in Review: Highlights for the Month: S...

The Jolly Green Giant in the Room!...

by ITSM Antipodean Podcasts  Sat 03 December 2011

The Crew have a tete-a-tete with special guest Alison Rowe on IT Sustainability & provide you a chance to WIN a $50 iTunes voucher. Listener Competition: We need a diff...

Bring IT!...

by ITSM Antipodean Podcasts  Mon 31 October 2011

The Crew discuss mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Show Notes Month in Review: Simone, Andrew and Karen discuss the past mont...

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