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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDI’s SPOCcast is your single point of contact podcast for service management and support insights. For Episode 20, I interviewed Barclay Rae, one of HDI’s Top 25 Thoug...
An interview with Donna Knapp about DevOps, ITSM, ITIL, organizational change, and more.
HDI’s SPOCcast is your single point of contact podcast for service management and ...
In this podcast Roy Atkinson interviewes Doug Tedder, consultant and trainer, via Skype about Enterprise Service Management, the VeriSM™ approach, the value of training, and ...
Roy Atkinson and Stephen Mann discuss why implementing new technologies seems difficult, what to consider when looking for tools capable of Enterprise Service Management, and much ...
An interview with Jim Bolton discussing how problem management can help businesses and organizations find causes for and permanently fix what’s going wrong in the IT realm.
For 2 years 9 months 8 days the ITSM Antipodean crew has been entertaining us with their thoughts, insights and experience all on a voluntary basis. HDAA is tha...
Once again, the intrepid antipodeans dig the dirt & discover gold at the 15th Annual Conference.
What happens when the bottom of the world chat about IT Service Management.
A review with the team on ITSM 2011!
THE FESTIVE ROUND-UP
The Team Reflect on 2011 & Look Forward to 2012
Month in Review:
Highlights for the Month:
The Crew have a tete-a-tete with special guest Alison Rowe on IT Sustainability & provide you a chance to WIN a $50 iTunes voucher.
We need a diff...
The Crew discuss mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless.
Month in Review:
Simone, Andrew and Karen discuss the past mont...
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