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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Tag - security management

Asset Management, Compliance, and Security: A Fight Waiting to Happen?...

by HDI Support World Magazine  Tue 22 October 2019

Right. So, if you’ve read past the title, you’ve probably already got a picture in your head. But before we start chucking barstools and beer mugs, let’s take a m...

Build a Cybersecurity Program...

by HDI Support World Magazine  Wed 06 February 2019

Communicate the Risks to End Users Let’s face it, everywhere we turn, we are being inundated with attempts from cyber criminals to hack our identities and even more so, ou...

Cybersecurity: The Latest IT Silo?...

by HDI Support World Magazine  Tue 30 October 2018

Everyone in your organization is a potential attack vector. Phishing and its variants—like spear phishing—are a very popular and productive way for attackers to gain en...

IT Asset Management for Cybersecurity...

by HDI Support World Magazine  Tue 10 April 2018

Current trends in information security see things like security information and event management (SIEM), machine learning, and advanced threat protection (ATP) becoming buzz-words....

The Role of the Service Desk in the Cybersecurity Kill Chain...

by HDI Support World Magazine  Fri 26 January 2018

Observations from the Field In the more than 20 years I’ve been working in the cybersecurity and service desk industry, I’ve never before witnessed so many changes i...

Focus on Developments in Desktop Support...

by HDI Support World Magazine  Mon 01 August 2016

Desktop support is more than just the “people who repair computers.” Technicians cover a wide range of responsibilities supporting many tasks, including asset manag...

Security and Support Implications of the Internet of Things ...

by HDI Support World Magazine  Fri 01 May 2015

As most technologists are already aware, the Internet of Things (IoT) is here, and it’s here in force. Not only are we seeing smart sensors and devices used for wide-scale ap...

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