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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - service management

It’s a Disaster! Building an Effective Business Continuity Plan...

by HDI Support World Magazine  Wed 02 October 2019

As technology has become more pervasive within almost every type of business, the concept of having a concrete plan to respond to problems becomes more critical. In the past, &ldqu...

The Key to CMDB Success...

by HDI Support World Magazine  Tue 08 October 2019

The promised benefits of a CMDB are rarely argued and generally desired. The realization of those promises, however, are evasive. Several years ago, there was talk of nearly 80...

Standards-Based, Process-Driven Continual Service Improvement...

by HDI Support World Magazine  Fri 27 September 2019

One of the recurring issues consultants experience during their long careers, is the eventual abandonment of Continual Service Improvement (CSI) efforts. There seems to be a point ...

Big Data or Big Brother: Predictive Analytics in Service Management...

by HDI Support World Magazine  Fri 13 September 2019

big da·ta noun | computing Extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human...

Top 3 Myths—and What You Need to Know—About VeriSM...

by HDI Support World Magazine  Wed 04 September 2019

The VeriSM™ service management approach was introduced in the fall of 2017. Many organizations in the European and Asia Pacific regions have embraced the approach in successf...

Strategy—The Key Leadership Tool for EVERY Manager...

by HDI Support World Magazine  Fri 06 September 2019

Strategy can be a practical tool that unlocks better team performance and personal career growth. Managers at every level use strategy to impact their organizations positively and ...

The Recipe for Implementing a Great Change Management Process...

by HDI Support World Magazine  Wed 28 August 2019

Change is the inevitable and always to be expected, but for some reason it’s the very thing that scares people the most. Two of my favorite mantras are “Change is in th...

Focus on Value: A Fundamental Formula...

by HDI Support World Magazine  Wed 21 August 2019

One of the more interesting and practical aspects of ITIL 4 is referred to as “the guiding principles,” described as “recommendations which can guide an organizat...

Adopting and Adapting ITSM Best Practices at IKO Industries...

by HDI Support World Magazine  Thu 22 August 2019

Welcome to this series of articles that follows the ongoing implementation of ITSM best practices at IKO. I am the Global ITSM Process Manager at IKO and am responsible for the ITS...

Optimize the Fulfillment Process for Just-in-Time Delivery...

by HDI Support World Magazine  Tue 13 August 2019

As a business grows, the need for technology increases. However, technology comes with a cost—often quite a high price tag. So, it is important that we effectively manage our...

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