1300 130 447
make a knowledge base
available to end users
Source - HDI Report
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
This year, I am going to get very personal with you. Instead of concentrating on professional development, my hope is to share with you some personal development that will offer yo...
When HDI asked a group of IT executives about their current priorities, a majority of respondents (60%) said that their top priority for the coming year is business transformation....
Do you remember when you learned to drive?
There was probably a moment when you were so nervous and unsure that you momentarily doubted your ability. It might have been when you...
People on the autistic spectrum are starting to be directed towards jobs in the technology field because of their ability to focus and their highly astute attention to details....
A few months ago, I held the last all hands meeting I would ever host as Senior Director of IT at Verizon Media. In this last global team meeting, I was thrilled to announce that, ...
It’s deployment day. It’s Monday. It’s 9:00 AM.
You’ve just built and deployed a kickass application that business users have wanted forever. It was a 12...
In the tech community, there’s a standing joke that, if you ask four data scientists what the meaning of artificial intelligence (AI) is, you’ll get five answers. Despi...
Communication. It is one of the most important skills we need, yet many of us often fail. Why is that? There are many reasons why we fail to communicate effectively with each...
Over the years, I have worked in a variety of service management roles with a people who have a wide diversity of skills. One area that always seems to be overlooked is the ability...
The technical support and service management industry is a community of people dedicated to their craft, who strive for excellence every day. These industry experts challenge us to...
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: email@example.com W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCS℠ is a Service Mark of the Consortium for Service Innovation™.