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74%

 
of organisations
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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Cloud Computing

Clouding Your Judgement...

by HDI Support World Magazine  Thu 12 July 2018

Use Lessons Learned from the Cloud to Optimize Your Service Management Unless you’ve been stuck under a technological rock for the last decade, you’ve all heard abou...

Next-Generation Service and Support in a Mobile-First, Cloud-First Wor...

by HDI Support World Magazine  Thu 13 April 2017

If the rate of change on the outside exceeds the rate of change on the inside, the end is near. – Jack Welch In Next-Generation Service and Support in a Mobile-First, Clou...

Next-Generation Service and Support in a Mobile-First, Cloud-First Wor...

by HDI Support World Magazine  Sat 01 April 2017

“It ought to be remembered that there is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the intr...

Customer Service Excellence: Now More Than Ever...

by HDI Support World Magazine  Wed 01 February 2017

This year, I was fortunate enough to be accepted to present at itSMF-UK’s conference in London, ITSM16. The topic I chose is one of my favorites, even though my views differ ...

The Customer of Tomorrow Is Here Today ...

by HDI Support World Magazine  Tue 01 September 2015

9 ways to redefine tech support for a connected world We in the support world have been stuck in an old way of thinking. We wait for a customer to call in with a specific proble...

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