1300 130 447

Blog Email Google+
Price Guide


of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - HDI

A Revised Road Map for Desktop Support: Where Are We Now?...

by HDI Support World Magazine  Tue 01 March 2016

In this update to the 2014 road map, the DSAB articulates the continuing evolution of desktop support, including the skills needed, and industry trends, such as cloud computing, sh...

IT Service Desk Greeting...

by HDI  Thu 18 October 2012

There's no absolutes about how to provide the 'right' greeting on an IT Service Desk, but providing the 'message' the customer hears is friendly, up-beat, solution-focused and natu...

Manage Your Time: The 4D Rule...

by HDI  Mon 15 October 2012

In David Allen's book, "Getting Things Done", there are four techniques to help you organize yourself and get things accomplished. These principles can also be applied to priorit...