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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Tag - HDI

A Revised Road Map for Desktop Support: Where Are We Now?...

by HDI Support World Magazine  Tue 01 March 2016

In this update to the 2014 road map, the DSAB articulates the continuing evolution of desktop support, including the skills needed, and industry trends, such as cloud computing, sh...

IT Service Desk Greeting...

by HDI  Thu 18 October 2012

There's no absolutes about how to provide the 'right' greeting on an IT Service Desk, but providing the 'message' the customer hears is friendly, up-beat, solution-focused and natu...

Manage Your Time: The 4D Rule...

by HDI  Mon 15 October 2012

In David Allen's book, "Getting Things Done", there are four techniques to help you organize yourself and get things accomplished. These principles can also be applied to priorit...

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