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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
In this update to the 2014 road map, the DSAB articulates the continuing evolution of desktop support, including the skills needed, and industry trends, such as cloud computing, sh...
There's no absolutes about how to provide the 'right' greeting on an IT Service Desk, but providing the 'message' the customer hears is friendly, up-beat, solution-focused and natu...
In David Allen's book, "Getting Things Done", there are four techniques to help you organize yourself and get things accomplished.
These principles can also be applied to priorit...
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