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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Mobile Devices

Technical Support in a Virtual World...

by HDI  Tue 01 November 2011

November / December 2011 Technical Support in a Virtual World Transforming the “Helpless Desk” Into a Service Desk The proliferation of mobile devices, increasing socia...

Gartner Identifies the Top 10 Strategic Technology Trends for 2013...

by Gartner  Tue 23 October 2012

Analysts Examine Top Industry Trends at Gartner Symposium/ITxpo, October 21-25 in Orlando Gartner, Inc. today highlighted the top 10 technologies and trends that will be strategic...

Tech Trends: Mobile Device Support...

by ITSM Antipodean Podcasts  Sun 01 January 2012

Mobile device support and the consumerization of IT were hot topics last year, and it does not look like that will be changing anytime soon. Today’s workforce is more geogr...