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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Support System

Top Considerations for Moving to a Cloud-based(SaaS) Delivery Model...

by ITSM Antipodean Podcasts  Wed 30 June 2010

Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management ...

Level the playing field with a Help Desk in the Cloud...

by ITSM Antipodean Podcasts  Thu 19 August 2010

The help desk solutions available in today’s marketplace differ markedly from those of even a few years ago, however. Among the most dramatic technology shifts is where the h...

10 Simple Rules for Buying a Help Desk System ...

by ITSM Antipodean Podcasts  Mon 01 November 2010

Whether you are buying for the first time or just replacing your current system, this whitepaper aims to provide concrete advice on buying and implementing a helpdesk system. Bel...

How to Select Help Desk Software...

by HDI  Fri 29 June 2012

With hundreds of help desk software packages available, how do you choose the right one for your company? How do you build your requirements? Where do you start? This paper will he...

Legacy Tools: Not Built for Today's Help Desk ...

by HDI  Sun 08 April 2012

Today’s businesses often include branch employees, teleworkers and on-the-go workforces that communicate using a variety of mobile devices. This paper explores the challeng...

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