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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Technology

Not-So-Artificial Intelligence: Understand the Importance of Citizen D...

by HDI Support World Magazine  Thu 30 January 2020

In the tech community, there’s a standing joke that, if you ask four data scientists what the meaning of artificial intelligence (AI) is, you’ll get five answers. Despi...

Top 25 Thought Leaders in Technical Support and Service Management for...

by HDI Support World Magazine  Thu 23 January 2020

The technical support and service management industry is a community of people dedicated to their craft, who strive for excellence every day. These industry experts challenge us to...

The Great Executive Challenge Facing Leaders in the Next Decade...

by HDI Support World Magazine  Tue 14 January 2020

Over the next 10 years, companies world-wide, within all industries, will see greater change than that seen over the past 30 years. Most of these changes will be driven by the inte...

The Cost of Doing Nothing: Why Keeping the Status Quo Is Hurting IT De...

by HDI Support World Magazine  Fri 29 November 2019

Once I was having coffee with a group of neighbors, one of whom happened to be a retired professor of economics. Since my degree was in political science, I engaged him on which ec...

Bots Are (Already) Here: But Are They Drinking Your Coffee?...

by HDI Support World Magazine  Thu 21 November 2019

Are your service desk agents functioning as bots? If the bulk of the work being done by your service desk agents consists of tedious, repetitive tasks, then your service desk a...

AI-Driven Automation Is Changing the ITSM Game...

by HDI Support World Magazine  Mon 28 October 2019

The utility, efficacy, and viability of traditional IT management solutions have plateaued for a variety of reasons, including costs, productivity issues, and scarce talent, to nam...

Why Using Tools Doesn’t Solve Every Problem...

by HDI Support World Magazine  Wed 07 August 2019

My favorite commercial of all time is from Staples. A father is dancing happily down the aisles as he loads the cart with tons of supplies for his children for the upcoming school ...

The Shifting Landscape of IT : Today’s Executive Challenge...

by HDI Support World Magazine  Tue 30 July 2019

Corporately, we’re a little stuck. There is much afoot in the business world. People are racing to adopt technologies that vendors are convincing them are must-ha...

Service Desk 2020...

by HDI Support World Magazine  Wed 09 January 2019

Are You Ready? There’s so much possible now with advancements in service desk tools, it raises questions: Why are so many service desks operating the same way they did 20 ...

The State of Technical Support in a Digitally Transformed World...

by HDI Support World Magazine  Tue 18 December 2018

This year, the HDI SupportWorld publishing calendar included the topics of workforce management, metrics, knowledge management, service management, and customer experience. As one ...

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