About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Membership Price Guides and ROI
Certificate & Badge, HDAA Membership Logo
Discounts on Training (DevOps not included)
Discounts on most HDAA Consulting Services
HDAA Workshops (Sydney, Canberra, Melbourne, Brisbane) - Free Seats
HDAA Virtual Workshops (Webinar) – Free Registrations
Representatives - Primary**
up to 4
up to 2
Representatives - Secondary***
up to 16
up to 8
HDAA Knowledge Base
Articles – HDAA and ITSM Industry
HDAA Workshops (Sydney, Canberra, Melbourne, Brisbane) Downloads - Video Recording/Slideshow
HDAA Virtual Workshops (Webinar) Downloads – Video Recording/Slideshow
Knowledge Management (KCS Resources)
Links – ITSM Industry
Member Request (MR) Outcomes
Newsletter (Inside Support) Archive
Reports (Industry Metrics)
Service Desk Calculators
Templates - Advanced (ITIL Processes, Policies and Procedures etc.)
Templates - Standard (Checklists, Job Descriptions etc.)
White Papers – HDAA and ITSM Industry
Help Desk Institute (HDI) US – Resources
Reports and Surveys
Note: Virtual Membership is only available to organisations outside of HDAA event areas (ie.Outside of Sydney, Melbourne, Brisbane and Canberra metro regions).
* Training Discount for Individual members only applies to the member, special workshop discount rates are also used for Individual members.
** Primary Representatives:
*** Secondary Representatives:
For more information, please contact HDAA on T: 1300 130 447.
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCSSM is a Service Mark of the Consortium for Service Innovation™.
Apollo 13 Insignia image by 'NASA Johnson' (copyright-free) June 2017 via https://www.hq.nasa.gov/alsj/a13/images13.html
WEB DEVELOPMENT PARTNER