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About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL Training
ITIL Foundation Training

ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
Service Desk Consulting

Service Desk Association

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Membership Overview
Membership Price Guides and ROI

Membership Brochure
 

 

Benefits

HDAA Platinum Logo HDAA Gold Logo HDAA Silver Logo HDAA Bronze Logo HDAA Virtual Logo HDAA Individual Logo

Certificate & Badge, HDAA Membership Logo

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Membership Kit

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Discounts on Training (DevOps not included)

22%

17.5%

15%

12%

10%

15%*

Discounts on most HDAA Consulting Services

22%

17.5%

15%

12%

10%

N/A

HDAA Workshops (Sydney, Canberra, Melbourne, Brisbane) - Free Seats

6

4

3

2

0

0*

HDAA Virtual Workshops (Webinar) – Free Registrations

15

12

10

8

4

1

Representatives - Primary**

up to 4

up to 2

1

1

1

1

Representatives - Secondary***

up to 16

up to 8

up to 4

up to 2

up to 4

0

HDAA Knowledge Base

 

Articles – HDAA and ITSM Industry

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HDAA Workshops (Sydney, Canberra, Melbourne, Brisbane) Downloads - Video Recording/Slideshow

 

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HDAA Virtual Workshops (Webinar) Downloads – Video Recording/Slideshow

 

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Knowledge Management (KCS Resources)

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Links – ITSM Industry

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Member Request (MR) Outcomes

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Newsletter (Inside Support) Archive

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Podcasts

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Reports (Industry Metrics)

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Service Desk Calculators

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Templates - Advanced (ITIL Processes, Policies and Procedures etc.)

 

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Templates - Standard (Checklists, Job Descriptions etc.)

 

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White Papers – HDAA and ITSM Industry

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Help Desk Institute (HDI) US – Resources

HDI is the leading resource for Help Desk/Support Center emerging trends and best practices.

 

Focus Books
KPI Bulletins
Metrics Guides
Reports and Surveys
Webinar Archives

 

 

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Note: Virtual Membership is only available to organisations outside of HDAA event areas (ie.Outside of Sydney, Melbourne, Brisbane and Canberra metro regions).

* Training Discount for Individual members only applies to the member, special workshop discount rates are also used for Individual members.

** Primary Representatives:

  • Are the main point of contact between HDAA & their company / organisation;
  • Are able to manage their company account details through the website;
  • Have access to all the restricted content in the Knowledge Base for that level of membership; &
  • Register staff for training and workshops.

*** Secondary Representatives:

  • Can be added to the company account by the Primary Representative or HDAA; &
  • Will have the same access to restricted content in the Knowledge Base for that level of membership.

For more information, please contact HDAA on T: 1300 130 447.