About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Membership Price Guides and ROI
Certificate & Badge, HDAA Membership Logo
Discounts on Training (DevOps not included)
Discounts on most HDAA Consulting Services
HDAA Workshops (Sydney, Canberra, Melbourne, Brisbane) - Free Seats
HDAA Virtual Workshops (Webinar) – Free Registrations
Representatives - Primary**
up to 4
up to 2
Representatives - Secondary***
up to 16
up to 8
HDAA Knowledge Base
Articles – HDAA and ITSM Industry
HDAA Workshops (Sydney, Canberra, Melbourne, Brisbane) Downloads - Video Recording/Slideshow
HDAA Virtual Workshops (Webinar) Downloads – Video Recording/Slideshow
Knowledge Management (KCS Resources)
Links – ITSM Industry
Member Request (MR) Outcomes
Newsletter (Inside Support) Archive
Reports (Industry Metrics)
Service Desk Calculators
Templates - Advanced (ITIL Processes, Policies and Procedures etc.)
Templates - Standard (Checklists, Job Descriptions etc.)
White Papers – HDAA and ITSM Industry
Help Desk Institute (HDI) US – Resources
HDI is the leading resource for Help Desk/Support Center emerging trends and best practices.
Reports and Surveys
Note: Virtual Membership is only available to organisations outside of HDAA event areas (ie.Outside of Sydney, Melbourne, Brisbane and Canberra metro regions).
* Training Discount for Individual members only applies to the member, special workshop discount rates are also used for Individual members.
** Primary Representatives:
*** Secondary Representatives:
For more information, please contact HDAA on T: 1300 130 447.
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