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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Association Membership 

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How HDAA Membership Helps



Membership with HDAA is about being part of an association that is the primary source of collaboration and knowledge for the Australasian Service and Support Profession. 

You are joining a community of like-minded industry professionals who want to work smarter, not harder.

By working together through the HDAA Support Centre Association, sharing information, ideas and challenges we help members achieve their goals and excel in this profession.

We are an IT Association with a difference, ready to help you meet the needs of your organisation,


Here is just some of the value that membership holds throughout a variety of levels:

  • Major savings on HDAA's Professional Training Program - Our certification training is globally-recognised and includes HDI Certifications; ITIL Certifications; DevOps Certifications; Resillia Certifications;
  • Workshops are focused on providing practical knowledge and skills that keep you up-to-date and on track. They are a part of our Professional Learning Program and designed to enhance Service and Support practices, challenge existing thinking and provide an opportunity to reflect on who you are and the impact you have on those around you;
  • Exclusive Member Access to an extensive range of international research, benchmarking data, white papers and access to workshop downloads containing highly valuable information. See an Extract from the 2017 Practices & Salary Report here;
  • HDAA's Consulting Services consists of focused advice, guidance and implementation of service management leading to lasting organisational change in a variety of ways. Members receive discounts on HDAA professional services;
  • Dynamic collaboration through connecting you with your professional peers and enabling the sharing of experience, skills and learning;
  • Increased staff morale and productivity by providing opportunities for learning, development and networking with a recognised professional body;
  • Enhance your profile and credibility by promoting your commitment to customer service with the use of HDAA's Membership logo;
  • Phone and e-mail assistance is provided by a team of people with over 150 years combined experience on all topics related to the people, process and technology matrix.

So be a part of a Service Desk Association that wants to help you and your organisation be the best.

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- Click here for our Membership Brochure.- Click here for Membership Value & Price Guide.

For more information, please contact HDAA on T: 1300 130 447