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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Membership Value & Price GuideJoin Now Button

HDAA has six (6) membership levels from Individual through to Platinum providing a variety of access to and savings on our services and deliverables. Choose the level that suits your service and support environment and need.

To view Membership Level Comparisons click here
Click to view our Membership Brochure

Use the membership ROI examples below to prove the value of HDAA Membership to your organisation. 

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Annual Membership







2 Year Pricing Deal**  $5,197.50  $2,994.75  $2,285.25  $1,485.00  $907.50  $330.00

Annual Value (est.)







 ** Take out or renew your membership for 2 years and save 50% on your second year (cannot be used with any other membership discount promotion).


  • All pricing includes GST.;
  • HDAA charges a Service Fee for all Credit Card Transactions.
  • Membership pricing and benefits are subject to change, at the discretion of HDAA

To view our Membership Conditions click here.

For more information, please contact HDAA on T: 1300 130 447