About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Central to the success of HDAA is our commitment to our members and clients. We honour without reservation our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.
Information We Collect
Whenever it is reasonable and practicable to do so, we only collect information about you directly from you. We collect personal information about you which is reasonably necessary to provide you or in having provided you with products and services. Such information is usually collected through the applications and approaches you make or have made to us including the maintenance of your contact details. Other methods include any responses you have made to us through Member Requests and/or HDAA and Industry surveys and the like.
Information Not Collected
We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to race; political or religious beliefs; sexual preferences; criminal convictions; membership of professional or trade associations or unions; and health information.
How the Information is Used
We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission. For example, we may from time to time use your personal information to provide information about products and services, which we expect, may be of interest to you. However, we do respect your right to ask us not to do this.
Keeping Information Accurate
We take all reasonable steps to ensure that all information we hold is as accurate as possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete. In addition to their intended purpose, the methods we use in collecting information or as a natural by-product of interacting with us, are used to assist in maintaining the accuracy of your records.
Keeping Information Secure
We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within HDAA is appropriately limited to prevent misuse or unlawful disclosure of the information.
Dealing with us Online
If you visit HDAA's website to browse, read or download information, our system will log these movements. These website logs are not personally identifiable and HDAA makes no attempt to link them with the individuals who browse the site. HDAA cannot guarantee or accept responsibility for the privacy practices or the content of web sites to which we provide links.
HDAA is a membership body that collaborates and shares knowledge throughout the Service and Support Profession. Intellectual Property and Registered information and Trademarks are acknowledged and recognised. Such includes our learning programs through HDI, APMG and ITIL®.
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HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
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